TERMS OF
USE
Net Solutions
is a leading service provider in the IT industry, providing the
best of facilities at competitive market rates. However, recent
detection of misuse of our services have compelled us to take action
against the violating clients and also lay down a few terms and
conditions.
We own the sole
rights to discontinue the services or deny access to anyone who
fails to comply with the rules implemented by us, without any warning
or prior notice. The payments received from the violating parties
in such cases are also non-refundable.
The Terms and
Conditions to be followed have been listed below:
* Misuse of
the allotted server space, bandwidth are prohibited and penalty
will be charge.
* Distribution
of free email IDs to any person other than the ones related to the
website owner or the company automatically gives are prohibited,
penalty will be charge to those users
* In case of
misuse of allotted email ID space, we will have the rights to diminish
the space provided for one email ID.
* All disputes
are subject to Mumbai jurisdiction only.
* Misuse of
bandwidth will lead a client to be entitled for lesser bandwidth
in future or account would be suspended or deleted.
* Any illegal
activity detected on a website will lead to sealing of the same
by us with immediate effect, as per the IT rules laid out by the
Indian and International IT Act.
* Intentionally
tampering (Hacking or sending virus) of our server by a client will
see the account suspended.
* Customers
are advised to maintain their own data backups on their home computers
or CDs to ensure that they have ready access to their data in case
we have a hardware failure. However, such cases are rare in occurrence,
but cannot be avoided sometimes. This is why we recommend all our
clients to take regular backups for all their important data. You
can take your mail backup by forwarding the mail id to other email
id and by using outlook of local computer.
* For safety
reasons, we urge our customers not to divulge the password of their
e-mail/ hosting/ ftp accounts to anyone. In cases where passwords
and usernames are to be given to our employees, we suggest to change
the password immediately. In every 15 days you have to change your
all password for security reason.
* There is
no provision of refund in Net Solutions for any products under any
circumstances.
* In any circumstances
money refund is not possible.
* Customers
should also maintain their payment confirmation details that have
been paid to us for activation of the orders. It is also advisable
to maintain the backup of our first mail which is sent to you after
activation of your order and contains your User ID and password.
By using the details provided, we will be able to provide you Technical/
Billing support and activation/ renew/ control panel/ reset password
facility etc.
* Hereby we
would like to update that we have stopped all kinds of instant order
activation of hosting and instant registration of domains. We have
taken this step due to various fraud and hacking activities are
going on in cyber world. Please ignore such type of wordings if
it is mentioned in any Web Pages in our website. We have to check
manually the payment, domain's availability and all the credentials
of the client to activate any order or register any domain. The
order activation and domain registration will or might take little
more time due to all kinds' verifications and manual checking of
the date provided by the client for the same. We hope you can understand
the emergency and criticality of the cyber law and will co-operate
us to the maximum level.
* Unfortunately
if website/server etc will down then we are not responsible for
any losses face by client.
* If you have
made the payment by the payment gateway and the payment gateway
company has declared your payment as fraud then your account will
be suspended and the domain name will be deleted immediately without
any prior notice. If you are making the payment by offline once
again or you are clearing your payment by speaking with payment
gateway company then we will reactive the hosting and reregister
the domain if the domain name is available. Registration and hosting
activation will be done after getting the payment confirmation only.
Within this time if the domain will register by any other company
then Net Solutions will not be liable or responsible for that loses.
* For plan
details and services provided by Net Solutions, please refer to the
website as the most valid reference. Any commitment made by our
employees over chat/phone/mail or by any other mode, which is not
mentioned in our website, will not be abided.
* We suggest
all our clients to use our 7 days trial before purchasing any package.
This will help to avoid post-purchase problems.
* Net Solutions
would like to announce that any one misbehave or using abuse languages
to our employee then we will suspend or delete his/ her account
without any priority notice, and he will not get any refund and
further support from Net Solutions any point of time. For this Net Solutions
is not responsible. Net Solutions have full rights to take action
against that client/ visitor. Client/ Visitor has to pay 5000/-
fine or penalty for each abuse word.
* Please take
the back up of all your data before changing Name Server (DNS) of
your Domain. We will delete all your data automatically if you will
change your Name Sever. To reduce server burden we will delete all
data of the Domain which name server is not pointing to our server.
So Net Solutions will not responsible for any loss of data if you
changed Name Server of your Domain for single time also.
* If any client
is not using the hosting service from Net Solutions, it is mandatory
for the client to send the cancellation request in company latter
head to billing department by post or courier. Failing with the
same Net Solutions will be charging the renewal amount every year.
* Hereby we
would like to update that Net Solutions will not be responsible if
anyone else book the domain globally within the period of order
activation. If any domain gets registered elsewhere globally With
in that period and payment is done you can avail other domain name.
There will not be any refund for the same. It is the sole responsibility
of the customer and not Net Solutions and if once order is activated
then payment cant be refund under any circumstance.
* The backup
maintained is for internal use only and not meant for selling to
the customers.
* If Net Solutions
is not having customers correct contact detail and phone number
then Net Solutions is having full rights to suspend and delete the
account without any intimation.
* Before any
order activation Net Solutions is having full rights to verify the
clients.
* Any issue
which is not related to server and can be solved by the customer
himself then it will be charge 99/- per minute if it's handling
by Net Solutions.
*
If you need SLA then you have to go for individual dedicated server
products.
*
All issue will be respond on the basis of Que. If you need first
respond then place a order for Assign an Account Exec as a add-on
product.
*
Late fee is minimum 500/- per month for delay payment or 15% of
sum amount per month, if the product price is more than 5000/-
*
Spamming, copyright infringement, Illegal contents are strictly
prohibited. If found violating a charge of 50,000 will be levied
as penalty.
* Abuse of
SMTP Mail Server:
If any of the
email id will be misuse the mail server then we will suspended or
delete his hosting account.
* Network security:
In case of
any tampering done to our network security, we will take an immediate
action against the respective hosting account. Unsolicited commercial
advertisements (spam) are not allowed in e-mail IDs and may result
in cancellation of the account.
* Abuse of
Traffic:
If any customer
violates the company's policies in site transfer or misuse of bandwidth
is preheated, Net Solutions can decrease its allotted Traffic quota
or suspended his account without any prior notice.
* Abuse of
Space:
As per our policies, at least 90% of your web pages (HTML) must
be "Linked" with files (.GIF, .JPEG, etc.) which are stored
in our server. Web space must not be used by your visitor for free
upload, download heavy size file. Web sites containing a large number
of unlinked files or using server space for data storing propose
are subject to deletion of files otherwise we will cancellation
the account without prior notice.
* Customers
can not run IRC, boots or clients on servers. Customers are also
prohibited from running Bulk Emailing, Unsolicited Emailing, Newsgroup
Spamming, Pornographic Content, Illegal Content, Copyright Infringement,
Trademark Infringement, Warez, Cracks, and Software Serial Numbers.
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